Edgewood Centre receives 2018 Pinnacle Customer Experience Award

Edgewood Centre receives 2018 Pinnacle Customer Experience Award

Focusing on long-term and post-acute care, Pinnacle conducts thousands of monthly surveys in order to establish a comprehensive review of its clients that will determine the quality of their products and services.  Additionally, in order to qualify for Pinnacle’s industry-standard awards, clients much achieve a cumulative Best in Class customer satisfaction rating across a calendar year.

We are elated to announce that not only are we the only skilled nursing facility in NH to receive this award in 2018, we were also recognized in a multitude of areas. These areas include:

  • Overall Customer Experience
  • Overall Satisfaction
  • Dignity and Respect
  • Communication from Facility
  • Admissions Process
  • Professional Therapy Services
  • Activities
  • Laundry Needs
  • Nursing Care
  • Response to Problems
  • Safety and Security

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